mirror of
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faee4eea44
Drops the "WaCRM" branded name across user-facing surfaces in favour
of a descriptive name. Branded names that imply WhatsApp ownership or
sponsorship are a trademark fair-use risk; a relationship-based name
("CRM Template for WhatsApp") sidesteps that.
Scope:
- Brand text in nav, sidebar, footer, docs shell, mock window chrome.
- SITE_NAME / SITE_DESCRIPTION / legalName in src/lib/seo/site-config.ts.
- README, CONTRIBUTING, docs/, .github/ templates and policies.
- package.json description.
- Auth pages, settings copy, FAQ, code comments.
Out of scope (intentionally — these are infra renames the project
owner should drive separately so links and the package lockfile stay
consistent):
- The github.com/ArnasDon/wacrm repo URL.
- The wacrm.tech domain / homepage field.
- The package.json "name" field.
- The Hostinger application name and Meta system-user name in deploy
docs (existing-deployment instructions).
Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
130 lines
4.6 KiB
Markdown
130 lines
4.6 KiB
Markdown
# Troubleshooting
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The greatest hits. If your problem is not here, open an issue at
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<https://github.com/ArnasDon/wacrm/issues>.
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## Build-time
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### `Error: ENCRYPTION_KEY must be 64 hex chars`
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`ENCRYPTION_KEY` is missing or not the right length. Generate one:
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```bash
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node -e "console.log(require('crypto').randomBytes(32).toString('hex'))"
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```
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Put the output into `.env.local` / your production env.
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### `Error: supabaseUrl is required`
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`NEXT_PUBLIC_SUPABASE_URL` or `NEXT_PUBLIC_SUPABASE_ANON_KEY` is not set
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at build time. On Hostinger / any Node host, make sure the env vars are
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exported **before** `npm run build` runs.
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### Next.js complains about missing framework docs
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The repo's `AGENTS.md` pins contributors to the docs bundled in
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`node_modules/next/dist/docs/` — that notice is for humans editing the
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code, it does not affect your build.
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## Auth
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### Sign-up succeeds but the confirmation email never arrives
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In Supabase → **Authentication → Providers → Email**, either:
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- Configure a custom SMTP provider (recommended for production), or
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- Temporarily turn off **Confirm email** while testing.
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### Password-reset links point at `localhost:3000` in production
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Set `NEXT_PUBLIC_SITE_URL` **and** add the same origin to Supabase →
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**Authentication → URL Configuration → Redirect URLs**.
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## WhatsApp
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### Webhook verification fails in Meta
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- The **verify token** in Meta must match exactly what you saved in
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**Settings → WhatsApp** inside the app.
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- The callback URL must be reachable without auth. Test it yourself:
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`curl 'https://crm.example.com/api/whatsapp/webhook?hub.mode=subscribe&hub.verify_token=<token>&hub.challenge=test'`
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should return `test`.
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- `META_APP_SECRET` must be set on the deployment (it's required —
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without it, every inbound POST gets a 401). If it's set but wrong,
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you'll also see 401s for every POST while the initial subscribe
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handshake (which doesn't use it) works. Double-check the value
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matches Meta → App Settings → Basic → App Secret exactly.
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### Messages go out but nothing comes in
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1. Confirm the webhook is **Subscribed** to `messages` under Meta →
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WhatsApp → Configuration.
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2. Confirm the phone number is listed under **Recipients** during testing
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(test-number apps only deliver to whitelisted testers).
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3. Check server logs — inbound webhooks hit
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`POST /api/whatsapp/webhook`. A 200 with no message row means the
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payload parsed successfully but didn't match any known contact's
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config — double-check `phone_number_id`.
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### `Token decryption failed`
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`ENCRYPTION_KEY` changed since the token was saved. Reconnect the
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WhatsApp account from **Settings → WhatsApp** to re-encrypt with the
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current key.
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## Automations
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### Wait steps never resume
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The cron drain is not running. See
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[automations-and-cron.md](./automations-and-cron.md).
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Quick sanity check from your machine:
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```bash
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curl -s -H "x-cron-secret: <secret>" https://crm.example.com/api/automations/cron
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```
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If that returns `{"processed":N}` with N growing when a wait is due, the
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endpoint is fine and the problem is just the schedule.
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### An automation fires twice for the same message
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Most likely two app instances share one Supabase project and both
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receive the same webhook. The webhook handler deduplicates by Meta's
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`wamid`, but only within a single deploy — split-brain setups can double
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up. Either consolidate to one deploy or route the webhook to exactly one.
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## Deploy
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### `502 Bad Gateway` or "Application not running" from Hostinger
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- Open the Node.js app page in hPanel and confirm the status is **Started**.
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- Check the app log viewer for a crash on boot — almost always a missing
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env var. Re-save your env vars, re-run the build, and restart.
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- Confirm the **Application startup command** is `npm start` (or
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equivalent) and that a build has actually run (`.next/` exists in the
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application root).
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### Env var changes don't take effect in the browser
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`NEXT_PUBLIC_*` values are baked into the client bundle at build time.
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After changing any of them, re-run `npm run build` (hPanel's **Run NPM
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Build** button works) and restart the app.
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### Meta webhook suddenly stops after a domain change
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Hostinger provisions a new SSL certificate when you attach a new domain
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or subdomain. Until it is issued, the webhook URL serves plain HTTP and
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Meta rejects it. Wait for AutoSSL to complete (minutes), then re-verify
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the webhook in Meta.
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## Still stuck?
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Open an issue with:
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- Environment (local / Hostinger Managed Node.js / other).
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- The exact error from the app log viewer in hPanel or Next's dev output.
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- What you were trying to do when it happened.
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